Privacy Policy – How tk566 Protects Your Data

1 Who We Are

tk566 is an online gaming platform operated for the benefit of players in Bangladesh. The platform is accessible at tk566.club and through the tk566 mobile application available for Android and iOS devices. For the purposes of this Privacy Policy, tk566 is the data controller — meaning we are responsible for deciding how and why your personal data is processed.

If you have any questions about this Privacy Policy or about how tk566 handles your personal data, you can contact us at any time at [email protected]. Our support team is available 24/7 and will direct your query to the appropriate person if needed.

This Privacy Policy should be read alongside the tk566 Terms and Conditions, which govern your use of the platform more broadly. Where there is any conflict between this policy and the Terms and Conditions, the Terms and Conditions take precedence unless otherwise stated.

2 Data We Collect

tk566 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and from third parties where necessary for verification or payment processing. The categories of data we collect are set out below.

tk566 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to responsible gaming obligations — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.

3 How We Use Your Data

tk566 uses your personal data for the following purposes:

• Account management: To create and maintain your tk566 account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Platform security: To detect and prevent fraud, money laundering, account takeover, and other prohibited activities.
• Regulatory compliance: To meet our legal obligations under applicable anti-money laundering, age verification, and gaming regulations.
• Customer support: To respond to your queries, complaints, and requests through live chat and email.
• Responsible gaming: To monitor usage patterns and identify members who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools.
• Platform improvement: To analyse usage data and improve the performance, design, and features of the tk566 platform.
• Marketing communications: To send you promotional offers and platform updates where you have opted in to receive them. You can opt out at any time from your account settings.

tk566 will never use your personal data for purposes that are incompatible with the purposes listed above without first obtaining your explicit consent or notifying you of the new purpose in advance.

4 Legal Basis for Processing

tk566 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing is necessary to provide the tk566 platform services to you under the Terms and Conditions you agreed to at registration.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing is necessary for tk566's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where processing is based on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

tk566 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
• Identity verification providers: Third-party KYC providers receive identity documents and personal details solely for the purpose of verifying your identity in compliance with regulatory requirements.
• Technology and hosting providers: Our platform infrastructure providers may process data on our behalf as data processors. They are contractually bound to process data only on our instructions and to maintain appropriate security standards.
• Regulatory and law enforcement authorities: tk566 may disclose personal data to relevant authorities where required by law, court order, or regulatory obligation. We will notify you of such disclosures where legally permitted to do so.
• Responsible gaming organisations: In cases of self-exclusion, limited data may be shared with recognised responsible gaming bodies to enforce exclusion across participating platforms.

All third parties with whom tk566 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.

6 Cookies and Tracking

The tk566 platform uses cookies and similar tracking technologies to improve your experience, maintain your session, and analyse platform usage. Cookies are small text files stored on your device when you visit the platform.

tk566 uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how members use the platform — which pages are visited most, where users drop off, and how features are used. This data helps us improve the platform.
• Marketing cookies: Used only where you have consented to receive personalised promotional content. You can withdraw consent at any time from your account settings or browser cookie controls.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the tk566 platform and may prevent you from logging in or completing transactions.

7 Data Retention

tk566 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years following account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction to comply with financial record-keeping obligations.
• Identity verification documents: Retained for 5 years following account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual members.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Data Security

tk566 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the tk566 platform.
• Encryption at rest for sensitive data stored on tk566 servers, including payment references and identity documents.
• Role-based access controls ensuring that only authorised tk566 staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the tk566 platform infrastructure.
• Two-factor authentication available for all member accounts and mandatory for staff accounts with access to personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable legal requirements.

While tk566 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

If you suspect that your tk566 account has been compromised, contact support immediately via live chat so we can take prompt action to secure your account.

9 Your Rights

As a tk566 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10 Children's Privacy

The tk566 platform is strictly for adults aged 18 and over. tk566 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately, delete the associated data, and return any deposited funds to the original payment method.

If you believe that a minor has registered on the tk566 platform, please contact us immediately at [email protected] so we can take prompt action. tk566 takes its age verification obligations seriously and employs both automated and manual checks to prevent underage access.

11 International Data Transfers

Some of the third-party service providers used by tk566 — including technology infrastructure providers and identity verification services — may process data in countries outside Bangladesh. Where such transfers occur, tk566 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable law.

These safeguards may include contractual clauses that require the recipient to protect your data, or reliance on the recipient's certification under a recognised data protection framework. If you would like more information about the safeguards in place for a specific transfer, contact us at [email protected].

12 Changes to This Policy

tk566 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent update is shown at the top of this page.

Where changes are material — meaning they significantly affect how your personal data is used — tk566 will notify you by email or via an in-platform notification before the changes take effect. For minor updates, we may simply update the policy without direct notification, so we encourage you to review this page periodically.

Your continued use of the tk566 platform after a policy update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how tk566 handles your personal data, please get in touch using one of the following channels:

• Live Chat: Available 24/7 directly from the tk566 platform or mobile app. Average response time under 3 minutes.
• Email: [email protected] — for data access requests, deletion requests, or detailed privacy queries. We respond within 30 days for data rights requests and within 24 hours for general queries.

If you are not satisfied with how tk566 has handled a privacy concern, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.